Project Description
CarterBaldwin Executive Search is proud to partner with the Northern Virginia Electric Cooperative (NOVEC) in the appointment of Nicole Carter as Vice President of Customer Engagement.
Nicole joins NOVEC from National Grid, where she served as Vice President, Billing and Collections Strategy and Operations. Prior to National Grid, Nicole led customer care functions and call center operations for Wells Fargo & Company (NYSE: WFC) and Chesapeake Utilities Corporation (NYSE: CPK).
Earlier in her career, Nicole spent almost a decade at Washington-based Pepco Holdings (a subsidiary of Exelon) building the company’s customer experience journey and focusing on helping customers understand better ways to use and conserve energy.
A native of Philadelphia, Nicole earned her BBA in management from Howard University.
About Northern Virginia Electric Cooperative – NOVEC
On January 1, 1983, Tri-County Electric Cooperative and Prince William Electric Cooperative consolidated to become NOVEC, a locally owned electric distribution system headquartered in Manassas, VA. The creation of NOVEC and the service of larger investor-owned electric utilities provided rural Northern Virginians electricity they had been living and working without. Today, NOVEC provides reliable electric service to more than 180,000 homes and businesses in Clarke, Fairfax, Fauquier, Loudoun, Prince William and Stafford Counties, the City of Manassas Park, and the Town of Clifton – a service territory spanning 651 square miles with more than 7,200 miles of power lines.
